Shipping policy
Physical Products
All orders ship out within 1-2 BUSINESS days. However, during sales/promotions/ holidays, shipping time may take a little longer.
AshleyKashley.com is not responsible for late shipments due to holidays, natural disasters, weather delays, or any carrier delays.
Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. AshleyKashley.com is not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters. If the package is returned due to incorrect billing address or the person did not pick up item from service location, you can receive a full refund or if item is reshipped the customer is responsible for additional shipping fees.
Shipping Schedule: Monday - Friday
No Orders will be shipped out on Saturday or Sunday.
Tracking Your Package:
If you provided an email address at the time of purchase, a tracking number will be emailed to you once your order has been shipped.
All tracking info. will be sent out the evening of the day the item has been mailed out.
All Orders Require Signature upon Delivery
A signature is required for all orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing and or shipping information inputted by the customer will cause delays as well. If you need additional information, please email info@ashleykashley.com .
We Do Not Ship to P.O. Boxes
If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled. All orders are required signature, therefore we can not ship to P.O. BOXES.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.